BREAKING UP WITH DIFFICULT CLIENTS

The Sales Department is like the face of the company. Sales are the person who directly meets and communicate with customers, and is also the first person who will suffer the customer's rage. Sales in any industry are difficult and require a lot of skill. For a real estate company, the value of the item offered for sale is of no small value, so to be able to convince customers to pay for that item, the decisive factor lies in the sales department. For real estate brokerage, the possibility of meeting difficult customers is very high because buying a house is important, people will often observe carefully every detail and study the surrounding market prices or even will go to compare prices between companies. Especially with the apartment rental market in Ho Chi Minh City always vibrant and bustling, a meticulous comparison of apartments is always happening as there are so many options for them to consider. With nearly 30 years of experience working in the real estate industry, JRE Vietnam wants to share some experiences to help you deal with when encountering too difficult customers.

REASONS TO END A CLIENT RELATIONSHIP

Not all transactions are 100% smooth, sometimes you get involved in transactions with difficult clients, you need to find the button to remove and exit the transaction. The types of clients a real estate company should limit their employment to and stop their contracts:

• Customers are rude, using words that are offensive and offensive to get the broker or company.

• Potential clients: they often respond to messages delays or over speaker, ambiguous about their requests, and reject face-to-face meetings for a variety of reasons. Or customers who come to you just to compare your prices with that of the competitors.

• Clients put requirements and expectations beyond limits, making it difficult for real estate companies.

• Customers who see too many products and are always looking for the flaws of the apartment. Maybe these people are trying to trouble the business of your company or they do not want to work with you so always find a reason to turn down the apartment you propose.

• Customers have harassing and vulgar behavior and attitudes compared to salespeople: This case may be unlikely but does not mean it will not happen. This type of customer should be blacklisted by the company.

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BE CLEVERLY WHEN BREAKING UP WITH CLIENTS

Once you have identified a non-potential customer, you should wisely find ways to avoid them. Helping you stay away from possible troubles and save time on both sides. That time you can spend on finding a better customer. For a real estate company, their clients include: landlords, and people in need. So do not be for an individual to influence your work in two sides. The most important thing to keep in mind: Always behave in a civilized and professional manner.

Regardless of the means of communication you use, you need to be make a clear and tactful conversation. Do not blame any individual or group as it could affect you and your company. You can decline by stating that there are currently no apartments that match the search needs of customers and include a suggestion of the name of a company that you think is suitable. Remember that they can still rate you and share their experiences with others.

Ultimately, the most important thing to keep in mind when breaking up with clients is to stay calm and take your stance. Don't let them wobble, but respect your own time and personal goals to know when to leave.